Perfume & Fragrance Advice
How do I choose a fragrance?
A bright scent for the morning or a warm signature for the evening: choose the atmosphere you enjoy. Tell us your preferences, such as citrus, floral, aromatic or woody, and fragrances you already like. We will help you explore the collection.
Why is my sample bottle not completely full?
Our fragrance samples labelled 1.5 ml are filled in 2 ml bottles. This can leave visible empty space above the fragrance. We fill the samples by hand, so small differences in fill level can occur. Even slight differences are noticeable in these small
Nothing comes out of my sample bottle. What can I do?
If the spray head on your fragrance sample does not work, turn the bottle upside down and press the spray head a few times. Keep the nozzle pointed away from your face and eyes. This may release trapped air and allow the spray to work again. If the s
How long does perfume last on the skin?
How a fragrance is perceived and how long it lasts can vary with the composition, skin and application. There is no fixed wear time that applies to every fragrance and person. Tell us the fragrance and your preferences if you would like help choosing
How can I explore fragrances before buying?
Explore the current discovery offering in our online shop or visit one of our stockists. The relevant product page shows the fragrances and sizes included. We will be happy to help you make an initial selection. Explore the Discovery Set
Where can I find ingredients and fragrance notes?
Fragrance notes describe the scent’s character; they are not a complete ingredient list. Refer to the INCI information on the current product label for ingredients. For questions about a specific product, please provide its exact name.
Do I receive a voucher after ordering samples?
Whether a sample order includes a voucher depends on the specific offer and its stated conditions. If you have a question, contact our customer service with the offer details.
My perfume smells different from what I expected. What can I do?
Please tell us the exact fragrance, your order number and what you have noticed. If the product has a batch reference, this can also help us identify it. We will review your feedback and discuss the next steps.
What is the difference between Eau de Toilette, Eau de Parfum and Extrait de Parfum?
These terms indicate fragrance concentration, not quality grades. A higher concentration does not automatically mean a stronger scent. The fragrance composition also matters when choosing. You can find the designation on the product page and bottle.
How should I apply perfume?
Start with one or two sprays, for example on your wrists or neck. Let the fragrance dry without rubbing the areas together. Avoid direct contact with your eyes and face. Avoid spraying directly onto clothing: perfume can stain fabrics. Follow the ins
What do the numbers on the perfume bottles mean?
The numbers represent the heights of Alpine peaks in metres. For example, 2828 refers to Pirchkogel. They express each fragrance’s identity and inspiration. A higher number does not automatically mean greater intensity or higher quality.