Orders & Delivery
Can I cancel or change my order?
Contact us as soon as possible with your order number and the change you would like to make. We will check what is still possible. Your request does not itself confirm a change or cancellation.
Where is my order?
Please check your shipping confirmation and the tracking link it contains. If your parcel has not arrived, its status is unclear or has not changed for some time, contact our customer service with your order number. We will review the situation; an u
Can I change my delivery address?
Send us your order number and corrected delivery address as soon as possible. We will check the order’s progress. An order that has already shipped cannot always be redirected.
What are the shipping costs?
Shipping costs depend on the destination and order value. Check our shipping policy and the checkout before placing your order. Unfortunately, delivery to Spain is not possible. Shipping information
Do you deliver to my country?
Please check your destination at checkout and consult our current shipping policy. Restrictions may apply to particular countries or products. Contact us before ordering if anything is unclear. Unfortunately, delivery to Spain is not possible. Tempor
Where can I find the invoice for my order?
Please check your emails and spam folder. Search for ACQUA ALPES or your order number. If you cannot find the invoice or have a question about the billing details, contact us with your order number. We will review your request.
Which payment methods can I use, and where do I enter a voucher code?
The payment methods available for your order are shown at checkout. If you have a voucher code, enter it in the relevant field before completing the order and check the updated total. If the code is not accepted or you cannot find the field, contact